Subject: Re: RE: RTO order to be refunded
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 10:53:57 +0000

Dear Malik,     Please share with us time stamp so that we can proceed accordingly.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/acc0eafcfd0d613a191c91eeb2570d72b918a5d06bcff69114a54a4a003d7a6c or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Tue, 13 Oct at  4:10 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Kindly change the status.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, October 13, 2020 2:36 PM 
To: Malik Ismail <[email-masked]> 
Cc: [email-masked]; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: RTO order to be refunded 

 

 
External email sender, please take precaution.

 

 

 Dear Malik, 

 

   

 
 In order to proceed further, we need time stamp so please share it as well as we need confirmation from Vishwajeet, post-confirmation we will proceed accordingly. 
 
@Vishwajeet, please confirm on it.  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/acc0eafcfd0d613a191c91eeb2570d72b918a5d06bcff69114a54a4a003d7a6c or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Tue, 13 Oct at 11:16 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Malik, 

 

   

 
 Greeting from FarEye! 
 
We have received your concern regarding the order refund. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/acc0eafcfd0d613a191c91eeb2570d72b918a5d06bcff69114a54a4a003d7a6c or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Garima Mathur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Tue, 13 Oct at 11:01 AM
, Malik Ismail <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 
Please assist to update NDR status on hybris to process refund.

 

   

 

AWB CRDSAL0065494520 – Order 6222737931

 

 
Returned date 26-09-2020

 

   

 

 

 

 

 
 
Regards,

 

 
Malik

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 12:45 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RTO order to be refunded 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team.

 

 

 

 

 
Problem Statement: Order not delivered (RTO)

 

 

Order Date : 
Sep 9, 2020

 

 

Order ID:  6222737931

 

 

Tracking ID: CRDSAL0065494520

 

 

Assistance Required: Need Urgent Refund.

 

 

Issue Description: The order was placed on
Sep 9, 2020, and shipped with Saudi Post under tracking (CRDSAL0065494520). Now as per Saudi Post the shipment has been returned to WH on Sep
 26, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

 

 

 
Thank you for your help.

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

 
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www.landmarkgroup.com 

 

 

 
 
164187:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com