Subject: RE: Refund issue _7678402520
From: Megh singh <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Cc: Haedar Mohammad <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 06:10:03 +0000

Dear Fauzan,

It is already closed, please see the attachment.

Kind regards
Megh

From: Fauzan Ahmad . Musalman
Sent: Tuesday, October 13, 2020 5:15 AM
To: Megh singh <[email-masked]>; Nooruddeen Othiyil <[email-masked]>
Cc: Haedar Mohammad <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund issue _7678402520
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #7678402520
RMA: 42994663
Hybris refund ticket: 03255036

The RMA has been processed but the refund still BANK_TRANSFER_IN_PROGRESS. Kindly assist us to process the asap.

Regards,
Fauzan

________________________________
From: "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 05:09:51
Subject: Refund issue _7678402520

Ticket 1580682

Order ID _7678402520
RMA 42994663

Please confirm us that, have we processed the refund to the customer ?
Kindly check and revert

Regards
Haedar

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Subject: RE: Bank Transfer Issue // 7678402520
From: Megh singh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Musaab Anesi <[email-masked]>, Mohammad Musaed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Sep 2020 10:56:04 +0000

Please see attachment

From: Shakeeb Arsalan
Sent: Wednesday, September 02, 2020 1:11 PM
To: Megh singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Musaab Anesi <[email-masked]>; Mohammad Musaed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Bank Transfer Issue // 7678402520

External email sender, please take precaution.

Hi Megh,

Any update ?

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 13 August, 2020 16:23:03
Subject: Re: Bank Transfer Issue // 7678402520

Hi Team,

We are still waiting for update on below case. Kindly check and process the refund.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "megh singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 14:45:18
Subject: Re: Bank Transfer Issue // 7678402520

Hi Team,

Please process the transfer as the customer's bank account has already been updated on hybris.

Regards
Shakeeb

  _____

From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 23 July, 2020 12:26:44
Subject: Bank Transfer Issue // 7678402520

Hi team,

Problem Statement; Bank Transfer Issue

Order ID; 7678402520

Assistance Required; Need to update the refund ticket.

Kindly update the customer bank details;

Beneficiary Name as per Bank: Nikita Sucorina Carol Godinho

Account No : 18900418801

Bank : Standard Chartered Bank

Branch : Bahrain

IBAN : BH86SCBLBHD18900418801

Account type : Savings Account

Regards

Ataullah

Subject: RE: Urgent bank transfer - 7678402520
From: Megh singh <[email-masked]>
To: Wafaa Fawareh <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Cc: ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, Escalations Dxbteam <[email-masked]>, Suha Ali <[email-masked]>
Date: Tue, 28 Jul 2020 06:33:13 +0000

Dear Wafa,

Amount is already deposited in customer account in last week, please check with him.

Kind regards

Megh

From: Wafaa Fawareh
Sent: Tuesday, July 28, 2020 8:45 AM
To: Megh singh <[email-masked]>; Nooruddeen Othiyil <[email-masked]>
Cc: ccbackoffice <[email-masked]>; ccwebteam <[email-masked]>; Escalations Dxbteam <[email-masked]>; Suha Ali <[email-masked]>
Subject: Urgent bank transfer - 7678402520
Importance: High

External email sender, please take precaution.

Dear Team,

This is an urgent complaint pending since April.

Kindly process bank refund for the subjected order.

Ticket ID 03255036

Please update us urgently.

Regards,

Wafa'a Al Fawareh