Subject: RE: RTO order to be refunded
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, FarEye Support <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 05:47:15 +0000

Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update NDR status on Hybris to process refund.

Order ID 6220904303 – AWB CRDSAL0060878220
Returned date 19-09-2020

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, October 13, 2020 1:04 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RTO order to be refunded
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Sep 2, 2020
Order ID: 6220904303
Tracking ID:  CRDSAL0060878220
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 2, 2020, and shipped with Saudi Post under tracking (CRDSAL0060878220). Now as per Saudi Post the shipment has been returned to WH on Sep 19, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan
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