Subject: Late Shipping C&C
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, [email-masked]
Date: Mon, 12 Oct 2020 21:00:59 -0700 (MST)

Hi Team, 

Order Number: 8204845829 
Store Code: Splash-21117 

Order placed on Sep 26, 2020 and the order status is still showing Ready to ship. Kindly confirm if the order is available at the store. 

Thank you for your help! 

Regards, 
Fauzan 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 12 October, 2020 13:54:21 
Subject: Late Shipping C&C 

HiTeam, 

Problem Statement: Late Shipping C&C 

Order Date :26/09/2020 
Order ID:8204845829 
Tracking ID: 820484582930999991 
Store Code: Splash21117 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 26/09/2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date 

Regards