Subject: RTO _ 6221017230
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Haedar Mohammad <[email-masked]>
Date: Mon, 12 Oct 2020 18:36:14 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 3, 2020 
Order ID: 6221017230 
Tracking ID: CRDSAL0061420920 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 3, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0061420920 ). Now as per Saudi Post the shipment has been returned to WH on Sep 15, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

Sent: Tuesday, 13 October, 2020 05:42:38 
Subject: RTO _ 6221017230 

Ticket 1473129 

Hi Team, 

Problem Statement: Return to Origin 
Order ID: 6221017230 
Tracking ID: CRDSAL0061420920 

The shipment has not been returned back to WH yet , please check and do the needful 

Regards 
Haedar