Subject: New Reply Received - Orders not refunded
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 12 Oct 2020 11:54:26 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Orders not refunded  Ticket comment <div>Yes pls chk the splash item with the tracking no</div>
<div>They were a qrong pair of shoes from shoemart</div>
<div>I have the pic of shoe if required</div>
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<div>Pls check with fianance as ive received my other refunds which were all returned together because of leakage</div>
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<div>Yes a voucher would be good</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, October 12, 2020, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shaz,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">With reference to the order number: 9602269985 - We will check with our returns team and check if they have received the items under the tracking number which was assigned to order number: 9601055758 and will update you on the same.</div>
<div dir="ltr"><br></div>
<div dir="ltr">9604442350 - We will check with our finance team once and will further investigate this, as we can see the refund shows successfully processed on our end for an amount of AED 14.875<br><br>9604299696 - Please note all the vouchers/promo codes are non refundable and can only be used once. However, we are happy to offer you another voucher of AED 10 for the voucher amount that you used in this order but please note this is a one time exception that we are offering you for being a part of our Centrepoint Family and shopping with us, also the voucher will still be non refundable. If you would like us to go ahead with the voucher please let us know and the voucher will be sent to your email address within 24-48 hours.</div>
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<div dir="ltr">We hope this clarifies and please allow us some time so we can ge the remaining refunds for the remaining two orders processed.</div>
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<div dir="ltr">​We appreciate your patience.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1573383