Subject: New Reply Received - Orders not refunded
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 12 Oct 2020 11:05:31 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Orders not refunded  Ticket comment <div>Dear splash </div>
<div>For order no <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>9602269985</span><br><div>
<br><div>Your courier partners dont give us any receipt</div>
<div>I have around 8 returns till date and never did i receive a receipt</div>
<div>Additionally they dont call before collecting that i can share the concerned persons number</div>
<div>They just come.....ring the bell ...ask for item and leave</div>
<div> Sep 13 i requested a return and they collected it on sep 14 </div>
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<div>Fortunately that day i had two returns</div>
<div>Sharing the other items order no which has already been refunded</div>
<div>Order no<h1 id="account-section-heading" class="smallerTitle" style='box-sizing:border-box;font-size:18px;margin:0px;font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-weight:400;line-height:1.1;color:rgb(31,33,35)'>9601055758</h1>
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<div>For order no<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>9604442350</span>
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<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Ive checked my bank statement from 29 sep till 9 oct and have not received any refund of 14.875</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Although the other items on the same day with different order numbers was received on 4 oct for amount 0.7 </span></div>
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<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
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<div>Order no <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>9604299696</span>
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<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>I have received 0.7 ....im asking that the voucher amount is not any discount you gave but a voucher i received from babyshop for a wrong item....i received voucher of aed 10</span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>So why dont i receive the full amount of product ....even if it means as a voucher </span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>This means i paid more to purchase n received less...paid by card also 2.5 plus voucher and recived only 0.7</span></div>
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<div>Im still amazed that if u didnt receive a return why wasnt i informed earlier .....</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, October 12, 2020, Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shaz,</div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for the delay in getting back to you. We have checked and investigated the below details:</div>
<div dir="ltr"><br></div>
<div dir="ltr">9602269985: As per the return tracking in this order, the item have not been collected from you yet. If you have already returned this item kindly share with us the tracking number or the return receipt which the courier partner would have shared with you when returning. This would help us investigate the same further.</div>
<div dir="ltr"><br></div>
<div dir="ltr"> - Refund has processed for the returned item in this order from our end for an amount of AED 14.875 on Sep 30, 2020 to the card ending in 6085. We request you to please check your bank statement once regarding the same and let us know if you are unable to locate this.</div>
<div dir="ltr"><br></div>
<div dir="ltr">9604299696 - Refund has successfully processed for an amount of AED 0.7 to the card ending in 6085 for the returned item on Sep 30,2020. The refund amount is AED 3.50 - AED 2.80(Voucher amount applied on this item) = AED 0.70. We request you to please check your Bank Statement for the same.</div>
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<div dir="ltr">​We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1573383