Subject: RE: Refund Not delivered order 6223655683
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>
Date: Mon, 12 Oct 2020 04:59:04 +0000

Hi Team,

Status is updated as Return by Saudi Post however in Fareye, it shows In transit.

Please mark it RTO delivered with the below time stamp:

22/09/2020        12:46

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, October 12, 2020 7:19 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>
Subject: Refund Not delivered order 6223655683

External email sender, please take precaution.
Hi Jessie,

Problem Statement: Refund Not Processed
Order Date : Sep 13, 2020
Order ID: 6223655683
Tracking ID: CRDSAL0066365320
Assistance Required: Need refund for customer.

Issue Description: the order is marked as returned to origin, However the status is not updated and the refund is not initiated yet.

Please assist in getting the customer refunded as he is chasing us constantly.

Regards,
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com