Subject: Fwd: Missing Item - 6224290843
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Suzana <[email-masked]>
Date: Sun, 11 Oct 2020 09:26:41 -0700 (MST)

Hi Team, 

With reference to the order number: 6224290843 
Item ID: 161556365 - - Lace Detail Bra with Briefs 

As per the consignment details the mentioned item was not sent under consignment. Kindly assist in cancellation of this item as the cancellation is getting failed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Suzana" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 11 October, 2020 18:11:12 
Subject: Missing Item 

Problem Statement: Missing item 

Order Date :Sep 15, 2020 

Order ID:6224290843 

Tracking ID:Z1772651 

Delivery Date:9/19/20 

Assistance Required: Need Urgent Assistance 

Issue Description: Customer emailed us informing that he/she placed order for (Lace Detail Bra with Briefs) quantity of two and they were not sent. so we request you to look into this concern and help us to close this case on ASAP. 

Regards, 

suzana