Subject: RE: Refund Issue #9799188549
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Hiren Sadhwani <[email-masked]>, Malik Ismail <[email-masked]>, PayFort RM Key Accounts <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 11 Oct 2020 14:14:08 +0000

Looping @PayFort RM Key Accounts<mailto:[email-masked]> Please provide us with the RRN for the refund as it is not reflecting in the Transactions report.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, October 9, 2020 12:50 AM
To: Hiren Sadhwani <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Issue #9799188549
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly update update us on below case, Customer is chasing us for refund.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 September, 2020 14:47:10
Subject: Re: Refund Issue #9799188549

Hi Hiren,

Kindly update us on below case.

Regards.
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 20:05:50
Subject: Refund Issue #9799188549

Hi Hiren,

With reference to order #9799188549
RMA: 43353090

As per hybris the refund has been done from our end on 29 Aug, 2020. But customer claiming that he still not revived the refund yet. Kindly check and update us with refund status.

Thank you for your help.

Regards,
Fauzan

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