Subject: RE: Amount Deduction / [email-masked] Ticket ID 1469537
From: Mustafa Chakki <[email-masked]>
To: Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Sun, 11 Oct 2020 12:27:45 +0000

Hi,

REFUNDED.

Merchant ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=3&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Terminal ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=4&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Card Number<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=5&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Transaction Date/Time<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=6&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Transaction Action<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=7&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Currency Code<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=8&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Original Txn Amount<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=9&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Merchant Track ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=10&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Transaction ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=11&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
Reference ID<https://www.kpay.com.kw/portal/Posted.htm?authCd=&CSRFToken=667afa89-73f8-4713-93a9-306d864b7d8e&endDate=11-10-2020+23%3A59%3A59&trackid=159950274900075997&cspg=EC7E66C66D10D330054E87A57B798740038137D83154C5CC9104FC6D88B76D17%5EJTVFY29uZmlnJTVFdHJhbnR5cGUlNUVjaGVja2NvbXBsZXRlZCU1RXVzZXJUeXBlJTVFdHJhY2tpZCU1RXRyYW5BbW91bnQlNUVzdGFydERhdGUlNUVlbmREYXRl&actioncode=ALL&merchantTerminalId=ALL&d-4033775-p=1&d-4033775-o=2&d-4033775-s=12&brandId=ALL&checkcompleted=true&sortBy=REQUEST_RCVD_TIME&userType=3&tranAmount=0&trantype=posted&config=list&currencyCode=ALL&startDate=01-01-2020+00%3A00%3A00>
- Select -
2683
268301
431199******9702
September 14,2020 02:42:01 PM AST
2-Credit
414
29.680
159950274900075997
202025841860908<https://www.kpay.com.kw/portal/Posted.htm>
025897001022
- Select -
2683
268301
431199******9702
September 7,2020 09:20:01 PM AST
1-Purchase
414
29.680
159950274900075997
202025198598866<https://www.kpay.com.kw/portal/Posted.htm>
025122025573

From: Akshay Berry <[email-masked]>
Sent: Sunday, October 11, 2020 1:19 PM
To: seeta.seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: RE: Amount Deduction / [email-masked] Ticket ID 1469537

+@Mustafa Chakki<mailto:[email-masked]> Please check and process refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 5:34 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Anju John <[email-masked]<mailto:[email-masked]>>
Subject: Re: Amount Deduction / [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 12:17:46 PM
Subject: Amount Deduction / [email-masked]<mailto:[email-masked]>

Hi Team,

Customer tried to place the order via Knet and amount was deducted but order has not been placed successfully.
Customer also share with us his transaction merchant i.d, so please do the needful.

We are looking forward to your reply.

Ticket number - 1469537

EMAIL ID - [email-masked]<mailto:[email-masked]>

Regards
Rehan

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