Subject: Re: Amount Deducted Twice But No Order Placed
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, jessie caparas <[email-masked]>, asjad hussain <[email-masked]>
Date: Sun, 11 Oct 2020 00:23:55 -0700 (MST)

Hi Mustafa, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, October 3, 2020 12:45:16 PM 
Subject: RE: Amount Deducted Twice But No Order Placed 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] 

For your help please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, October 1, 2020 12:34 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Subject: Fwd: Amount Deducted Twice But No Order Placed 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 15 September, 2020 17:43:41 
Subject: Re: Amount Deducted Twice But No Order Placed 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 September, 2020 21:40:27 
Subject: Amount Deducted Twice But No Order Placed 

Hi Team 

Problem Statement : Amount Deducted Twice But No Order Placed 

Ticket id : 1466949 

Customer Email ID : [ mailto:[email-masked] | [email-masked] ] 

Date: September 07 , 2020 

Total Price : KWD 3.20 twice 

Issue Description : The payment has been done twice and no order has been placed but the amount has been deducted twice. 

The amount has not been refunded to the customer until now. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 

Best Regards, 

Abhishek Sisodia 

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