Subject: RE: KNET Refund - 8398862924
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 11 Oct 2020 05:59:16 +0000

HI @Apoorv Joshi<mailto:[email-masked]>

Refund has been done on date 27th October.

8/22/2020 22:24
8398862924
NOT_DELIVERED
9/21/2020 17:27
RV has been blocked, please process the refund into customer's KNET
New
knetgroup
NULL
0
20.9
#159812066000035798
159812066000035798
#N/A
0
20.9
20.900
unable to close ticket-refund done

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, October 11, 2020 9:47 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: KNET Refund - 8398862924

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 15:08:28
Subject: Re: KNET Refund - 8398862924

Hi Shababe,

As per the notes on the following Hybris ticket: 03607029, the KNET transfer is not done because return can not be located on system however, the RMA was already processed for the return and an RV was shared with customer. The same RV was later blocked.

Request you to please look into this and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 18:58:25
Subject: RE: KNET Refund - 8398862924

Hi @Apoorv Joshi<mailto:[email-masked]>

Ticket has been created.

+ @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 1:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Subject: KNET Refund - 8398862924

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8398862924

Kindly assist in processing the KNET Refund for KWD 20.90. The refund voucher issued for return has been deactivated in this order. We are unable to create Hybris ticket for KNET refund and a Jira Ticket has been raised for the same: REL-118828 - Hybris Ticket Creation Issue(Order ID: 8398862924). Please assist in getting this refund processed.

Thank you for your help!

Regards,
Apoorv
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