Subject: Refund Not Processed//Order ID: 6222517369
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 10 Oct 2020 21:48:59 -0700 (MST)

Hi Team, 

Kindly help us to marked the order as NDR and process refund for below order. The order has been returned to origin as per Saudi Post website and as per Fareye the status is out for delivery since Sep 10. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 13:15:57 
Subject: Refund Not Processed//Order ID: 6222517369 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 8, 2020 
Order ID: 6222517369 
Return Tracking ID: CRDSAL0064869020 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Sep 8, 2020 and was shipped to Saudi post on Sep 10, 2020, However as per Saudi post website the order has been returned to shipper on Sep 19, 2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly check if the items have been received in warehouse and process the refund asap . 

Regards, 
Ebrahim Hageb