Subject: Re: Refund Not Proccessed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohammad Shafeeque <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 10 Oct 2020 21:04:00 -0700 (MST)

Kindly escalate this case for refund approval 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 10 October, 2020 20:46:42 
Subject: Refund Not Proccessed 

Hi Team, 

Problem Statement: Refund Not Proccessed 

Order Date : 24/08/2020 

Order ID: 6218388148 
Return Tracking ID: 46173265073;H2612B9 
RMA: 24071778 
Assistance Required: Refund not processed 

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team. 

but according to the hybris the refund has not been process for items, So we request you to check under RMA 24071778 and process the refund as customer is going to complain in the ministry. 

Regards, 
Shafeeque