Subject: Re: KNET Refund - 1486223
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>, Mustafa Chakki <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 09:13:48 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Harish Thakor" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 3 October, 2020 17:43:55 
Subject: Re: KNET Refund - 1486223 

Hi Rashid/Harish, 

Kindly advise on the following KNET Refund ticket associated with the order number 8396054635: 03600021. Amount deducted is KWD 6.34. As per the Bank statement customer has shared the transaction ID for this deduction is 021933033547 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Monday, 21 September, 2020 17:59:04 
Subject: Re: KNET Refund - 1486223 

Dear Rashid, 

Please find attached the Bank Statement shared by customer for the amount deductions, the amount in question are 
1. KWD 12.25 - Hybris Ticket ID 03600020 
2. KWD 5.24 - Hybris Ticket ID 03600022 
3. KWD 6.34 - Hybris Ticket ID 03600021 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Monday, 21 September, 2020 16:54:50 
Subject: RE: KNET Refund - 1486223 

Hi, 

Can you please highlight the transactions and the query for which customer needs refund? 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1407 

From: Jessie Caparas <[email-masked]> 
Sent: Monday, September 21, 2020 12:03 PM 
To: Apoorv Joshi <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: KNET Refund - 1486223 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] 

Please assist on the below. 

This case is urgent. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 21, 2020 12:38 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: KNET Refund - 1486223 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing below case. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 September, 2020 15:43:55 
Subject: KNET Refund - 1486223 

Hi Team, 

Please ignore previous email, forgot to attach the Statement. Apologies for the same. 

Please assist in processing the following KNET Refund tickets: 03600020, 03600021, 03600022 

Customer came on chat and reported that she is waiting for these refund since 45 days hence escalating this directly. Please assist in closing the same. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 16 September, 2020 15:40:01 
Subject: KNET Refund - 1486223 

Hi Team, 

Please assist in processing the following KNET Refund tickets: 03600020, 03600021, 03600022 

Customer came on chat and reported that she is waiting for these refund since 45 days hence escalating this directly. Please assist in closing the same. 

Thank you for your help! 

Regards, 

Apoorv 

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