Subject: RE: refund approval // 1484652 // 6221607282
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 12:23:01 +0000

@Ramesh Gottimukkala<mailto:[email-masked]>

Please debit this to courier partner.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 6, 2020 2:51 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval // 1484652 // 6221607282

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 11:06:56 AM
Subject: refund approval // 1484652 // 6221607282

Dear team

Problem Statement: refund approval  the order was not delivered to the right person

Order Date : 5-sep-2020
Order ID:6221607282
Tracking ID: 46176009655

Assistance Required:  refund approval

Issue Description:
as the track number the customer received his order from aramex 0n 09/07/2020 but now he said this is not his number 966558379665 i escalete the case to aramex and no replay from them

Case history : The customer reached out to us on  15 Sep 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 8/15/2020  and this is his third order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ala Aldin

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