Subject: RE: Missing Item( 6224512069 )
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 10 Oct 2020 12:21:20 +0000

Hi Seeta,

Please check RMA # 1000057334

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, October 6, 2020 5:44 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Item( 6224512069 )

External email sender, please take precaution.
Hi Jessie,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 7:06:42 PM
Subject: Missing Item( 6224512069 )

Hi Team,

Problem Statement: Refund Approval for missing item.
Ticket ID: 1495118
Order Date: Sep 16, 2020
Order ID: 6224512069
AWB: 46179101651
Total Order Value: SAR 740.00

Issue Description: This KSA order has been placed on Sep 16, 2020 and the tracking shows delivered since April 17, 2020. Customer is complaining regarding the missing item 161548080-Jansport Superbreak Solid Backpack with Zip Closure - 42x33x21 cms amount Sar 49.00.

Customer is insisting we get the refund done asap.

Case History: Customer contacted us on Sep 20, 2020 regarding this order and reported the same. Customer's History: Customer is shopping with us since March 2020 and has a total of 5 completed orders. Total value of completed orders is Sar 2582.89 . Customer has no previous/similar cases.

Assistance Required: Request you to provide a refund approval of SAR 49.00 so that we can close this case.

Thank you for your help!

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 September, 2020 11:32:30
Subject: Missing Item( 6224512069 )

Hi Team,

Problem Statement: Refund Approval for missing item.
Ticket ID: 1495118
Order Date: Sep 16, 2020
Order ID: 6224512069
AWB: 46179101651
Total Order Value: SAR 740.00

Issue Description: This KSA order has been placed on Sep 16, 2020 and the tracking shows delivered since April 17, 2020. Customer is complaining regarding the missing item 161548080-Jansport Superbreak Solid Backpack with Zip Closure - 42x33x21 cms amount Sar 49.00.

Customer is insisting we get the refund done asap.

Case History: Customer contacted us on Sep 20, 2020 regarding this order and reported the same. Customer's History: Customer is shopping with us since March 2020 and has a total of 5 completed orders. Total value of completed orders is Sar 2582.89 . Customer has no previous/similar cases.

Assistance Required: Request you to provide a refund approval of SAR 49.00 so that we can close this case.

Thank you for your help!

Regards,
Abhishek Borgaonkar

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