Subject: Re: Return Processing Request - 9601130111
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 04:07:39 -0700 (MST)

Hi Jessie, 

Please asisst on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 13:08:46 
Subject: Re: Return Processing Request - 9601130111 

Hi Jessie, 

Kindly advise on the below case, there is a note from Deepak on child ticket for Eugene 2 days ago but no action on the RMA still. Customer is following up again to chek on their refund. 

Please assist in closing this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 3 October, 2020 16:22:41 
Subject: RE: Return Processing Request - 9601130111 

Will check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 3, 2020 12:11 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Return Processing Request - 9601130111 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9601130111 

AWB: RP0914000913 

As per the tracking the return is received at the warehouse on Sep 24, 2020 and for the same the following Child Ticket: 1532310 was raised to confirm if we have received the returned items at the warehouse and to process the following RMA: 1000001991. 

However, no response on the child ticket in 4 days. Please assist in closing this. 

Thank you for your help! 

Regards, 

Apoorv 
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