Subject: RE: Refund Approval - 9601235823
From: Jessie Caparas <[email-masked]>
To: Shatakshi Pandey <[email-masked]>, Eugene Ocoy <[email-masked]>, Akshay Berry <[email-masked]>, Krishnaraj K <[email-masked]>, Pooja Sharma <[email-masked]>, Atmaram Tiwari <[email-masked]>, Pradeep Prusty <[email-masked]>, Chaitrashree M C <[email-masked]>, Gopinath N <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Con Loc <[email-masked]>
Date: Sat, 10 Oct 2020 11:01:06 +0000

Hi @Shatakshi Pandey<mailto:[email-masked]> and team,

If customer has returned it and Aramex is claiming with a return AWB as a proof, we shouldn't let the customer wait any longer.

Please advise if we can delete or manually refund this from the back end.

RMA status is showing as pick up schedule and its disabled - we cannot delete.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shatakshi Pandey <[email-masked]>
Sent: Saturday, October 10, 2020 2:52 PM
To: Eugene Ocoy <[email-masked]>; Akshay Berry <[email-masked]>; Krishnaraj K <[email-masked]>; Pooja Sharma <[email-masked]>; Jessie Caparas <[email-masked]>; Atmaram Tiwari <[email-masked]>; Pradeep Prusty <[email-masked]>; Chaitrashree M C <[email-masked]>; Gopinath N <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Con Loc <[email-masked]>
Subject: RE: Refund Approval - 9601235823

@Akshay Berry<mailto:[email-masked]> - I am not sure if this has been delivered to the warehouse :

OBI report

OMS Report

Aramex tracking

Thanks,
Shatakshi

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 11:20 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

Hi Akshay / Shatakshi,

We haven't received physically this 9601235823  / 45316903564 , Kindly check with the courier.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 11:11 AM
To: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

@Eugene Ocoy<mailto:[email-masked]> / @Deepak Damodaran<mailto:[email-masked]> Please update if it is done?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 5:43 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

@Eugene Ocoy<mailto:[email-masked]> / @Deepak Damodaran<mailto:[email-masked]> - Pls receive AWB : 45316903564 and close.

From: Shatakshi Pandey
Sent: Wednesday, October 7, 2020 5:35 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; 'Pradeep Prusty' <[email-masked]<mailto:[email-masked]>>; 'Chaitrashree M C' <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

@Eugene Ocoy<mailto:[email-masked]> pls hold, revising the AWB details.

From: Shatakshi Pandey
Sent: Wednesday, October 7, 2020 5:11 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

As per OBI dump, this order is received under LMG courier :

Meanwhile,  @Eugene Ocoy<mailto:[email-masked]> close it under AWB : RP0910000740

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 5:04 PM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

Hi @Pooja Sharma<mailto:[email-masked]> @Atmaram Tiwari<mailto:[email-masked]> @Krishnaraj K<mailto:[email-masked]> As confirmed below from the WH they have not received the returned items. However as per customer she has returned to the courier under AWB# 45316903564 and as per Aramex they have returned to conloc under AWB# 46037004263.

Kindly advise as how to proceed for the refund as there is no way we can delete the RMA in Hybris and proceed with Goodwill reason. Please note there is an old RMA also created in BI publisher.

We need to close this asap as customer is chasing continuously for the refund.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 6, 2020 6:21 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

Hi Akshay ,

As discussed , this is the order #  9798309237 we have received under AWB 46037004263 .

We haven't receive this order # 9601235823

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 06, 2020 6:01 PM
To: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

@Eugene Ocoy<mailto:[email-masked]> Please confirm if this is done. The customer is following up for the refund.

We need to close this asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 3:41 PM
To: Krishnaraj K <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

@Eugene Ocoy<mailto:[email-masked]>

From: Krishnaraj K <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 3:25 PM
To: Pooja Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Atmaram Tiwari <[email-masked]<mailto:[email-masked]>>; Pradeep Prusty <[email-masked]<mailto:[email-masked]>>; Chaitrashree M C <[email-masked]<mailto:[email-masked]>>; Gopinath N <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823

Please check in Sahla now and receive

Thanks
Krishna

Sent from Mail<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C048275469714493e140f08d86d0a83b8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379239229572187&sdata=jqOLVoKVrsrDAfq7K8ZErFjeql0WzAp6IvZWhCCktiE%3D&reserved=0> for Windows 10

From: Pooja Sharma<mailto:[email-masked]>
Sent: 28 September 2020 16:46
To: Jessie Caparas<mailto:[email-masked]>; Shatakshi Pandey<mailto:[email-masked]>; Atmaram Tiwari<mailto:[email-masked]>; Krishnaraj K<mailto:[email-masked]>; Pradeep Prusty<mailto:[email-masked]>; Chaitrashree M C<mailto:[email-masked]>; Gopinath N<mailto:[email-masked]>
Cc: Escalations Dxbteam<mailto:[email-masked]>; Apoorv Joshi<mailto:[email-masked]>
Subject: RE: Refund Approval - 9601235823

Adding OMS and Hybris eam

Regards,
Pooja Sharma
Manager IT - Projects
LMIT Planning
Landmark Tower, Dubai Marina, Dubai
Contact Number 04-517-4208

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 3:14 PM
To: Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Pooja Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Approval - 9601235823
Importance: High

Hi @Shatakshi Pandey<mailto:[email-masked]> @Pooja Sharma<mailto:[email-masked]>

The below items have been scanned in the WH however the RMA showing in Hybris is pick up scheduled.

Please help us get this RMA processed for the refund.

1000000169

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Sunday, September 27, 2020 8:54 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Approval - 9601235823
Importance: High

Hi Apoorv,

These are the items returned:

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 26, 2020 3:53 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval - 9601235823

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case. In the child ticket Deepak has posted the comment as we will need to check with Eugene, since we are not authorized to assign the Child ticket to any individual - requesting to please assist in getting the below return investigated or the refund approved.

Appreciate your assistance.

Regards,
Apoorv

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 12:52:50
Subject: Refund Approval - 9601235823

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 1425038, Child Ticket: 1489725
Order Date: Sep 3, 2020
Order ID: 9601235823
AWB: FP0904001344
Return AWB: 46037004263
Total Order Value: AED 225

Issue Description: This UAE order has been placed on Sep 3, 2020 and was delivered on Sep 5, 2020. Customer returned 2 items in this order and they are not yet processed after various follow up with Conloc as no further response from them.

Customer is insisting we get the refund done asap.

Case History: Customer contacted us on Sep 07, 2020 regarding this order and the reported the same. Escalating this for approval directly as the customer is frustrated and we are not getting any further response from conloc team on the child ticket besides we need to check with this Eugene. Since we are unable to assign the child ticket to Eugene, please assist with the same. The items seems to be lost.

Customer's History: Customer is shopping with us since August 2020 and has a total of 6 completed orders. Total value of completed orders is AED 1262. Customer has no previous/similar cases.

Assistance Required: Request you to provide an approval of AED 196 so that we can close this case.

Thank you for your help!

Regards,
Apoorv

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