Subject: RE: Missing item./ 8201102597 -HOMECENTRE
From: Karthik Thirumurthy <[email-masked]>
To: seeta.seeta <[email-masked]>, Wasim Qureshi <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Murugapandian Mani <[email-masked]>, Tejinder Singh <[email-masked]>
Date: Sat, 10 Oct 2020 09:31:19 +0000

Dear Seeta
Good Day

We already dispatched the full order qty

INVC_NBR
DISTRO_NBR
TSF_DATE
DIVISION
DEST_ID
CONTAINER_ID
ITEM
DESCRIPTION
TSF_QTY
PICKED_QTY
SHIP_QTY
AUDIT_QTY
CANCEL_QTY
8201102597
3224309958
2-Sep-2020
4
88883
HCKLOOO123057
162127603
Freelance Anti-Slip Tray 45.5x34.4x2.5cm-Black
2
2
2
2
0
8201102597
3224309958
2-Sep-2020
4
88883
HCKLOOO125037
156724679
Zivi willow laundry basket Dia.44 x 56 cm x bottom. 27 cm
2
2
2
2
0
8201102597
3224309959
2-Sep-2020
4
88883
HCKLOOO123057
158768331
Pyrex Ramekin Dia 10cm
10
10
10
10
0

Warm Regards,
T Karthik
T : +965 2290 9909 l Extn : 2203
M : +965 97208357 /   +965 99914390
E : [email-masked]

<http://www.homecentre.com/>
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PO Box 49336, Al Omariya, 85154,
Kuwait
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From: Seeta Seeta <[email-masked]>
Sent: Friday, October 09, 2020 5:05 PM
To: Wasim Qureshi <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Murugapandian Mani <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]>
Subject: Re: Missing item./ 8201102597 -HOMECENTRE
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 8201102597, the customer placed the order for 3 items and as per Hybris all items were delivered from our side under tracking number FP09031000983.

However, the as per the customer he is claiming that he has not received 156724679 - - Zivi Handcrafted Laundry Basket with Lid (qty 2) KWD -13.The agent has already escalated the case to concern team but we didn't receive any update from them.

So we request you to look into this case and help us to resolve the case.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 6:37:51 PM
Subject: Missing item./ 8201102597

​Dear team,

Missing item.
Order Date :  Sep 2, 2020
Order ID:8201102597
Tracking ID:  FP09031000983

Assistance Required: Delivery or refund of the missing items.

Issue Description: under the consignment we can see that all the items are delivered but the customer is claiming  that his one item is missing.
Missing item is: 156724679 - - Zivi Handcrafted Laundry Basket with Lid 2 quantity KWD13.00
Note: we have escalaed to the warehouse but got no response.

Thanks
Asjad.

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