Subject: RE: Refund Assistance - 6216136564
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 10 Oct 2020 08:55:29 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

6216136564 - this is updated as RTO delivered in Fareye but not publish in Hybris. Please do the needful.

INC0874985

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, October 9, 2020 12:57 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Assistance - 6216136564

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6216136564
AWB: 46072144145

Order placed on Aug 26, 2020 and NDR on Aug 31, 2020. As per the tracking this order is returned to our warehouse however, the order status is still reflecting as In Transit. Kindly assist in marking this as NDR and processing the refund for this order. Case has been escalated to conloc multiple times to confirm if we have received the same at warehouse as well as child ticket: 1511707 which is pending since 16 days.

Request you to please assist in closing this case.

Thank you for your help!

Regards,
Apoorv
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