Subject: Re: Late Shipping(C&C) / 9784611134
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 9 Oct 2020 23:05:39 -0700 (MST)

Hi Team, 

Any update on this case. The order status still shows ready to shipped so please do the needfull as the customer is chasing us again and again. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 2 October, 2020 14:47:51 
Subject: Late Shipping(C&C) / 9784611134 

Hi Team, 

The customer has placed his order on May 26, 2020 but still, the order has not been shipped, we've escalated to the warehouse and they replied: "Regarding this order, we have not received any products from the concepts". 

The customer is chasing us and asking for a refund because the order still not ready for the collection in the store, customer is also asking to contact him up as soon as possible or else he will directly send a message to the Landmark Group on LinkedIn and tag him as the worst customer care. 

So please do the needful. 

Order number - 9784611134 
Tracking number - 978461113410020001 
Store ID - ShoeMart20053 

Ticket number - 1522187 

We are looking forward to your reply. 

Regards 
Rehan