Subject: Re: Refund not processed - 6212420522
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 9 Oct 2020 10:14:11 -0700 (MST)

Hi Jessie, 

Any update in below case 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 3 October, 2020 16:27:59 
Subject: RE: Refund not processed - 6212420522 

Will check with WH team. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 3, 2020 11:29 AM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund not processed - 6212420522 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist on the below case. No update on child ticket since Sep 24, 2020 and the return has not processed since August. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 2 October, 2020 11:26:20 
Subject: Fwd: Refund not processed - 6212420522 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : July 29, 2020 

Order ID: 6212420522 

RMA: 24027423 

Return Tracking ID: 46071424291 

Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Aug 18. The refund is pending since then. Kindly request for the approval for the same. The refund amount is SAR 206.60 

The customer is with us since Nov 2018 and has placed 9 orders with us. 

THE CHILD TICKET WAS CREATED ON SEPT 24, TICKET ID 1515349. KINDLY ASSIST. 

Regards, 

Nikhil. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 1, 2020 2:36:11 PM 
Subject: Re: Refund not processed - 6212420522 

Nikhil, 

Did you raise child ticket in this case? 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 24 September, 2020 18:58:48 
Subject: Fwd: Refund not processed - 6212420522 

Dear Team, 

Kindly escalate. The escalation is pending since Sept 17. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 21 September, 2020 12:03:15 
Subject: Fwd: Refund not processed - 6212420522 

Dear Team, 

Kindly escalate. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 September, 2020 17:53:16 
Subject: Refund not processed - 6212420522 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : July 29, 2020 

Order ID: 6212420522 

RMA: 24027423 

Return Tracking ID: 46071424291 

Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Aug 18. The refund is pending since then. Kindly request for the approval for the same. The refund amount is SAR 206.60 

The customer is with us since Nov 2018 and has placed 9 orders with us. 

Regards, 

Nikhil. 

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