Subject: Re: refund approval for missing item case Id: 1464603
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 9 Oct 2020 08:58:49 -0700 (MST)

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 1 October, 2020 08:55:52 
Subject: refund approval for missing item case Id: 1464603 

​Problem Statement : Not shipped order / Refund approval. 

Ticket id : ​1464603 
Order Date : 05-Sep-2020 
Order ID: 6221631403 
Tracking ID: FP09071000117 
Assistance Required: need urgent refund of missing item. 
Total Price : 30 SAR 

Issue Description: With the reference order ID 6221631403 and tracking ID FP09071000117 , the customer has placed his order on 05-Sep-2020. Now the customer has received incomplete order. 
he is looking for his missing item. 

items detail: 
162631217 - - Full Length Printed Leggings with Elasticated Waistband SAR 15.00 Max QTY 1 
162631078 - - Solid Full Length Leggings with Elasticated Waistband SAR 15.00 Max QTY 1 

Case history : The customer reached out to us on 7 Sep 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 19/11/18 and this is his 14th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif