Subject: Re: Refund followup! // 6217233494 // 1424994
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 9 Oct 2020 07:12:40 -0700 (MST)

Hi Team, 

Please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Friday, October 9, 2020 6:21:46 PM 
Subject: Refund followup! // 6217233494 // 1424994 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 19, 2020 

Order ID: 6217233494 
Return Tracking ID: 46173243874;H2603CB 
Assistance Required: Need refund to customer 
RMA: 24100413 

Issue Description: Customer raised a return request for 1 item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. 

Child ticket created: 1543856, however no update received from the team. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh