Subject: Re: Refund Follow up! // 9602938413 // 1537787
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 9 Oct 2020 03:23:51 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, October 9, 2020 7:41:15 AM 
Subject: Refund Follow up! // 9602938413 // 1537787 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 13, 2020 

Order ID: 9602938413 
Assistance Required: Need refund to customer 

Issue Description: Customer raised a return request for 2 item and customer is saying that she handed over to the courier team. 

Child ticket raised: 1540057, however no update yet. 

Kindly check whether the items have returned to us and update us so we can assist further. 

Regards, 
Nitesh