Subject: Re: KNET Double Deduction - 8202116697
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, escalations dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Fri, 9 Oct 2020 00:32:15 -0700 (MST)

Hi Jessie, 

Kindly advise if there is any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 16:31:54 
Subject: FW: KNET Double Deduction - 8202116697 

Hi Rashid, 

Please check and advise. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, October 3, 2020 11:55 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Fwd: KNET Double Deduction - 8202116697 

External email sender, please take precaution. 

Hi Team, 

Kindly assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 26 September, 2020 16:58:10 
Subject: KNET Double Deduction - 8202116697 

Hi Rashid, 

With reference to the order number: 8202116697 

Customer reported the amount of KWD 12 has been deducted twice from their account and they have already checked with their Bank. As per the Bank statement the second amount was deducted on Sep 12, 2020 and please find attached the transaction details for both deductions. The order was placed on Sep 8, 2020 and the amount was deducted one on that date. 

Please look into this and investigate further. 

Thank you for your help! 

Regards, 

Apoorv 

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