Subject: Missing Shipment / Refund approval // Order ID: 6227785928
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 11:57:30 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Sep 26, 2020 
Order ID: [ callto:6227474825 | 6227785928 ] 
Tracking ID : 1000053315 
Total Price : 27.2 
Concept : SHOEMART 

Issue Description : The Customer placed the order on Sep 26 , 2020 , Customer placed order for 3 items but as per the customer he has only received 2 items, Under the consignment details we can see that all 3 items has been shipped from our side. 

The missing item is 162315473 - - Duchini Textured Pouch (Quantity 1) 

Case history : The customer reached out to us on Oct 07 , 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb