Subject: Order not received by the customer //6229811506
From: Samer Salmeh <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 8 Oct 2020 06:50:10 -0700 (MST)

Hi Seeta 
​ 
Problem Statement: ( proof of delivery) 

Order number: 6229811506 
AWB: 46285187130 
​ 
Issue Description: the customer contacted us informing that he has not received his order but as per the hybris the order status is showing as delivered. We have escalated the case to Aramex for the proof of delivery and they have sent us 2 picture of signature. 

Requesitng you to check the case and let us know what action do we have to take in this case. 

Regards, 
Samer Salmeh