Subject: Refund approval(6227038296)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 8 Oct 2020 01:01:30 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID:1554840 
Order Date: 24-Sep-2020 
Order ID: 6227038296 
AWB: 622703829622999991 
Total Order Value: SAR 193.10 

Issue Description: This KSA order has been placed on Sep 25, 2020 and as per the hybris order is collected on Sep 30, 2020. Customer is complaining regarding the missing item which is 162612998 - - Juniors Textured Pullover with Round Neck and Long Sleeves for the amount SAR 27.00 

Customer is insisting we get the refund done asap. 

Case History: Customer has total completed 18 order with us for the amount SAR 2668.05. This is the first time customer reporting for the missing item. 

Assistance Required: Request you to provide a refund approval of SAR 27.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar