Subject: Refund approval for (6227263798)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 7 Oct 2020 22:50:53 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID:1550207 
Order Date: 12-Sep-2020 
Order ID: 6227263798 
AWB: S002419195982 
Total Order Value: SAR 581.00 

Issue Description: This KSA order has been placed on Sep 25, 2020 and the tracking shows delivered since Oct 01, 2020. Customer is complaining regarding the missing item. 

1. 142405564 - - NYX Professional Make Up Soft Matte Lip Cream amount SAR 19.00 
2. 142405628 - - NYX Professional Make Up Soft Matte Lip Cream amount Sar 39.00 

Customer is insisting we get the refund done asap. 

Case History: Customer has total completed 9 order with us for the amount 3854.00 

Assistance Required: Request you to provide a refund approval of SAR 58.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar