Subject: Refund approval
From: Ali Atef <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 7 Oct 2020 21:18:34 -0700 (MST)

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1489278 
Order Date : Sep 6, 2020 
Order ID: 6221932171 
Tracking id: CRDSAL0063978920 

Total Price : SAR 371.00 

Issue Description : The Customer placed the order on Sep 6, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and as per to the Tracking ID it is showen that Return to Origin . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 17 Sep 2020 and since then the issue was escalated to the SAUDI POST but no action has been taken. 

Customer's history : The customer is having 6 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 
Atef