Subject: refund issue need urgent assistance case ID: 1360251
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 6 Oct 2020 09:00:45 -0700 (MST)

Problem Statement: refund not processed 
Order Date :apr 8, 2020 
Order ID: 6210520349 
Tracking ID: 46067955883 
return tracking ID : ​46070726262;H098EF2 
jira ticket: https://landmark.atlassian.net/browse/REL-115125 
Assistance Required: Need refund 

Issue Description: customer requested to transfer the my credit amount into his bank account and i got the approval for bank transfer so i escalated to jira team to update bank account and for the removal of my credit. they removed and asked me to confirm whether the amount has been removed or not , i confirmed that it is removed and requested to transfer the amount to his band account with the screenshot of the approval for bank transfer but its been more than 23 days and no action has been taken on the case and the customer is chasing us for his refund. 

please do needful. 

regards 
ammar asif