Subject: Re: bad quality item
From: Apoorv Joshi <[email-masked]>
To: "Suzana Hasan. Ali Al Qafeai" <[email-masked]>
Date: Mon, 5 Oct 2020 07:17:18 -0700 (MST)

Hi Suzana, 

Please find below a better example of the Refund approval email, as well as please follow the same format: 

"Problem Statement: Missing Item/Refund Assistance 

Ticket ID: 1507138 
Order Number: 7402859947 
Order Date: Sep 13, 2020 
AWB: N/A 
Store Code: Centrepoint - 21453(Only include if the order is click and collect) 
Missing Item: 161759101 - - Polka Dot Printed Padded Demi Bra with Briefs(Only include in case of Missing Item scenario) 
Order Value: 

Issue Description: Customer reported missing item in their order which is showing delivered. The same was informed to the customer but they mentioned that they reported the same to the store cashier who advised her to get in touch with us. This was a click and collect order. 

Missing item refund value: BHD 1.81 

Case History: Customer contacted us via chat and reported that the above mentioned item is missing. When we pushed them back regarding the same, they advised that they reported this to the cashier as well who took pictures of their package and asked them to report it via email. 

Asking for refund approval directly as the item refund value is BHD 1.81 which is lesser than AED/SAR 100 

Customer History: Customer is shopping with us since Oct 2018 and has a total of 113 completed orders. Customer has no previous/similar complaint. 

Assistance Required: Requesting you to please assist in refunding the customer BHD 1.81 so that we can close the case. 

Thank you for your help! 

Regards, 
Your Name" 

Hope this give you a better insight on the refund approval emails. 

Regards, 
Apoorv 

From: "Suzana Hasan. Ali Al Qafeai" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 5 October, 2020 15:58:45 
Subject: bad quality item 

Hi Team, 

Problem Statement: bad quality item 

Date: Sep 26, 2020 

Delivery Date: 9/28/20 2:15 PM 
Order ID: 9604966042 

Tracking ID: FC0927001173 

Item name : AED 25.00, Ankle Length Socks - Set of SPLASH 

Total order value: AED170.56 

Assistance Required: Need refund approval 

Issue Description: The customer has reported to us that he has received the item ( 160202079 - - Textured Ankle Length Socks - Set of 3 

Units: Piece - SPLASH 25 AED) with bad quality. 

Regards, 

Suzana Alqafeai