Subject: RE: Missing Shipment / Refund approval // Order ID: 6227474825
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>
Date: Mon, 5 Oct 2020 09:17:49 +0000

Hi Seeta,

Refund processed for missing item.

Regards,
Malik
From: Seeta Seeta <[email-masked]>
Sent: Sunday, October 4, 2020 5:07 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>
Subject: Re: Missing Shipment / Refund approval // Order ID: 6227474825

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 4, 2020 6:21:04 PM
Subject: Missing Shipment / Refund approval // Order ID: 6227474825

Hi Team

Problem Statement : Missing Shipment / Refund approval.

Order Date :  Sep 26, 2020
Order ID: 6227474825
Tracking ID : FP09301000738
Total Price : 16
Concept : BABYSHOP

Issue Description : The Customer placed the order on  Sep 26, 2020, Customer placed order for 14 items but as per the customer she has only received 13 items, Under the consignment details we can see that all 14 items has been shipped from our side.

The missing item is 162078868 - - Giggles Printed Feeding Bottle - 50 ml (Quantity 1)  SAR 16

Case history : The customer reached out to us on Oct 03, 2020.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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