Subject: Refund approval #6472036606
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 4 Oct 2020 05:20:08 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 915486 
Order Date: Mar 23, 2020 
Order ID: 6472036606 (MAX) 
Tracking ID: 45764667056;D12451B 
Total Price: SAR 165 
Issue Description : Customer has returned the items and till now he did not get the refund. We have check the AWB and the collection reference both are invalid but customer insisting that he has returned the items. 

Case history : Customer reached out to us on 17 Jun 2020. that the item has been collected one month ago but till now i have not received the refund. We have updated him that we will check and update you and added the details to the manual refund sheet. However the RMA got cancelled and customer come back again 30 Sep 2020 that he still waiting for the refund of SAR165. 

Customer's history : Customer has only one order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan