Subject: Refund approval // Order ID: 6472316242
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 4 Oct 2020 04:48:50 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 

Order Date : Mar 24 , 2020 
Order ID: [ callto:6472316242 | 6472316242 ] 
Tracking ID : 34179380226280 
Total Price : 154 

Issue Description : The Customer placed the order on Mar 24 , 2020 and wanted to return 4 items but we have received the return of only for 2 items out of 4 with the RMA reflected on Hybris as 23452009. Later the customer contacted us regarding not receiving his refund because it has not been processed from end. When we contacted the customer asking if all the four items were returned he said that he has returned all the four items. 

Items not received are: 
162318430 - -Striped Maxi A-line Skirt with Elasticised Waistband and Button Detail SAR57 (Quantity 1) 

162348033 - - Lace Midi A-line Dress with 3/4 Sleeves and Pleat Detail SAR97 (Quantity 1) 

Case history : The customer reached out to us on 24th of Aug and we have checked with conloc on 21/9/2020 if they have received the remaining two items but since then no action has been taken on the issue . 

Customer's history : The customer is with us since 3/31/2019 and this is his 13th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb