Subject: Re: money deduction issue case ID: 1509585
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>
Date: Sat, 3 Oct 2020 01:29:16 -0700 (MST)

Hi Jessie, 

Please advise if there is any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 26 September, 2020 12:15:51 
Subject: FW: money deduction issue case ID: 1509585 

Hi Mohammed, 

Kindly check and confirm. 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, September 26, 2020 7:42 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]> 
Subject: Fwd: money deduction issue case ID: 1509585 

External email sender, please take precaution. 

Hi Team, 

Please assist in investigating the below case. 

Regards, 

Apoorv 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 September, 2020 16:42:16 
Subject: money deduction issue case ID: 1509585 

Problem Statement: money deducted 2 times without placing the order 

Order Date : na 

Order ID:na 

email ID: [ mailto:[email-masked] | [email-masked] ] 

Assistance Required: Need refund for customer. 

customer is claiming that his money got deducted 2 times without placing the order as he shared with us the proof of bank sms 

first deduction : 114 sar 

second deduction: 125 sar 

please do needful. 

Regards, 

CS Team Ammar Asif 

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