Subject: Re: The amount has been deducted without any placing order
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 2 Oct 2020 22:45:21 -0700 (MST)

Hi Team, 

Please assist with the below case. 

Thank you for your help! 

Thanks & Regards, 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, September 26, 2020 7:11:59 PM 
Subject: The amount has been deducted without any placing order 

Hi Team 

Problem Statement: The amount has been deducted without any placing order 

Deduction Date: Sep 9, 2020 
Order ID: [email-masked] 
Total Price: SAR243.00 

Assistance Required: Need to check and refund 

Issue Description: The customer claiming that the amount has been deducted without my information, he is saying that he did not try any order on this date but the amount has been deducted The approval of the Bank statement is attached. 

As per hybris, the customer has placed an order on April 19, 2020, of the same amount (SAR243.00) and Payment Transactions, is captured on April 20, 2020, Order number (6484060830), and the order has been marked delivered on May 15, 2020. 

so we request please check this deduction and do the needful 

Regards 
Hafizullah