Subject: Refund approval for missing item(62270389756227038975)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 2 Oct 2020 04:47:13 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for missing item. 
Ticket ID:1535301 
Order Date: 24-Sep-2020 
Order ID: 6227038975 
AWB: FP09271000359 
Total Order Value: AED 67.00 

Issue Description: This UAE order has been placed on Sep 24, 2020 and the tracking shows delivered since Sep 28, 2020. Customer is complaining regarding the missing item 162310524 - - Typographic Print Hairbrush with Butterfly Sequins amount SAR 7.00. 

Customer is insisting we get the refund done asap. 

Case History: Customer is with us since Feb 2019 and has total completed 8 order with us of total amount SAR 2137.78. This is the first time customer came for missing item. 

Assistance Required: Request you to provide a refund approval of SAR 07.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar