Subject: Transfer the deleted My Credit Amount to the customer's Knet Acount - Order No-8398427010
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 2 Oct 2020 01:55:46 -0700 (MST)

Hi Team, 

Ticket Id: 1423550 
Hybris Ticket Id: 03636002 

Problem Statement: Transfer the deleted My Credit Amount to the customer's Knet Account 
Order Date : Aug 20, 2020 
Order ID: 8398427010 
Assistance Required: Need urgent refund in bank account 

Issue Description: The customer received the refund of KWD 3.8 in credit wallet but she wants to receive in her bank account. 

The credit amount has been removed (KWD 3.8) from her wallet. 

Kindly arrange the refund in her account. 

Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, September 19, 2020 7:01:53 PM 
Subject: Re: Need Refund in bank account // 8398427010 

Hi Team, 

Kindly check and advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, September 11, 2020 2:51:14 PM 
Subject: Need Refund in bank account // 8398427010 

Hi Team, 

Ticket Id: 1423550 
Problem Statement: Refund issue 
Order Date : Aug 20, 2020 
Order ID: 8398427010 
Assistance Required: Need urgent refund in bank account 

Issue Description: The customer received the refund of KWD 3.8 in credit wallet but she wants to receive in her bank account. 

The credit amount has been removed (KWD 3.8) from her wallet. 

Kindly process the refund in her bank account. All the bank details has been updated in hybris. 

Thank you for your help! 

Regards, 
Shivani