Subject: Re: Missing items// 6490532489
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 1 Oct 2020 22:44:31 -0700 (MST)

To refund the customer, the return window have to be extended please share the approval from concept head to extend the return window as per Jira request. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Max buraida2" <[email-masked]>, "alghamdi mohammed" <[email-masked]>, "abhilash kuttalam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 17 September, 2020 21:11:57 
Subject: Re: Missing items// 6490532489 

Hi Team, 

Problem Statement: (Missing items) 

Order Date: 10-May-2020 
Order ID: 6490532489 
Tracking ID: 649053248922999991 
Store code: Max60094 
Assistance Required: Please advise if the items associated with the Tracking ID mentioned above has been delivered or not ? as the customer is saying he received the following item only (161967560 - - Set of 5 - Solid Ankle Length Socks). 
Please provide POD 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 16, 2020 9:47:06 AM 
Subject: Missing items// 6490532489 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 10-May-2020 
Order ID: 6490532489 
Tracking ID: 649053248922999991 
Store code: Max60094 
Assistance Required: Need missing items 

Issue Description: The customer placed order for 21 items but as per the customer he/she has received only the item(161967560 - - Set of 5 - Solid Ankle Length Socks). 
The issue has been escalated to store, WH and stores related concern team but No action has been done. We request you to check on this concern so the issue will be closed asap. 

Regards, 
Algaily