Subject: Re: Deduction validation: Knet ticket id - 03624034 Case id - 1429877 Order id - 8399369284
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 1 Oct 2020 02:44:01 -0700 (MST)

Hi Team, 

Please assist regarding the following concern 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 1, 2020 1:04:21 PM 
Subject: Deduction validation: Knet ticket id - 03624034 Case id - 1429877 Order id - 8399369284 

Hi Team, 

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 85.30 from his account however order status is on validation canceled. 

We have created the Knet ticket for the issue on 9/26/2020 however no action has been taken yet. 

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same. 

Knet ticket id - 03624034 
Case id - 1429877 
Order id - 8399369284 

Thank you for your help. 

Regards, 
Manish