Subject: Fwd: Amount Deducted Twice But No Order Placed
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Date: Thu, 1 Oct 2020 01:33:41 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Tuesday, 15 September, 2020 17:43:41 
Subject: Re: Amount Deducted Twice But No Order Placed 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 14 September, 2020 21:40:27 
Subject: Amount Deducted Twice But No Order Placed 

Hi Team 
Problem Statement : Amount Deducted Twice But No Order Placed 

Ticket id : 1466949 

Customer Email ID : [email-masked] 

Date: September 07 , 2020 

Total Price : KWD 3.20 twice 
Issue Description : The payment has been done twice and no order has been placed but the amount has been deducted twice. 

The amount has not been refunded to the customer until now. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia