Subject: Ticket Assigned - Conversation with Fasaludheen K
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 04:17:52 +0000

Hi Apoorv Joshi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fasaludheen K hai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96596908747            01:28 PM, 08th Sep                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           01:29 PM, 08th Sep                     hai                    hai           01:29 PM, 08th Sep                   Abhishek                   what do you need help with?           01:29 PM, 08th Sep                     hai                    yesterday i was trying to make order two times           01:29 PM, 08th Sep                   Abhishek                   Could you please share your order id so that I can assist you further.            01:29 PM, 08th Sep                     hai                    but your application having some error           01:29 PM, 08th Sep                     hai                    my amount is deducted and no oredr placed           01:30 PM, 08th Sep                   Abhishek                   okay           01:30 PM, 08th Sep                   Abhishek                   Kindly share your registered email id for further assistance.           01:30 PM, 08th Sep                     hai                    [email-masked]           01:30 PM, 08th Sep                   Abhishek                   I would request you to please stay on-hold while I investigate and retrieve the information.           01:30 PM, 08th Sep                     hai                    i contact with bank and they told me the amount with you only           01:30 PM, 08th Sep                     hai                    i already sent an email attaching with bank statesment to your mail           01:31 PM, 08th Sep                   Abhishek                   I'd like to confirm you that order ID 8201996220 has not been placed successfully as the payment from your credit card used has been unsuccessful.           01:31 PM, 08th Sep                   Abhishek                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.           01:32 PM, 08th Sep                   Abhishek                   If a transaction is not captured, it will be reversed back to the card within 4-15 business days.           01:32 PM, 08th Sep                     hai                    but amount was deducted           01:32 PM, 08th Sep                     hai                    what about the second oreder           01:32 PM, 08th Sep                     hai                    the amount is 2.5kd           01:32 PM, 08th Sep                     hai                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/ae021927631fe656615fb08888882093cc803a91/1aa10525066c183b1d1cc2293e4d91b2eb1f10e5/c5e207b053a06483f867cecd17b4d3a0747b2388           01:32 PM, 08th Sep                     hai                    please find the statement attached           01:33 PM, 08th Sep                   Abhishek                   Please note that i would escalate this issue with the bank statement to our financial team.           01:33 PM, 08th Sep                     hai                    what about the refund           01:33 PM, 08th Sep                     hai                    i dont want it became as cetrepoint credit           01:34 PM, 08th Sep                   Abhishek                   they would investigate further and once they get back to us wit the refund details, I would share the refund details with you at [email-masked].           01:34 PM, 08th Sep                   Abhishek                   the refund would be done back to your KNEt itself.           01:34 PM, 08th Sep                     hai                    ok           01:34 PM, 08th Sep                   Abhishek                   Please let me know if there is anything else you need assistance with.           01:35 PM, 08th Sep                   Abhishek                   Thank you for getting in touch with us. It was a pleasure to assist you. 
Have a good day!           01:35 PM, 08th Sep                     hai                    so there is no oreder from account           01:35 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465921