Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 04:19:12 +0000

Hi Apoorv Joshi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597552247            01:08 PM, 08th Sep                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           01:09 PM, 08th Sep                     hello                    I made an order yesterday and my bank account deducted the amount           01:09 PM, 08th Sep                     hello                    But i received a msg from you that the order didnt go through           01:10 PM, 08th Sep                     hello                    Sorry, your payment didn’t go through. Please try again at https://centrepoint.app.link/e/QOOhdFdzA9. Please contact your bank if any amount has been debited.           01:10 PM, 08th Sep                   Abhishek                   Kindly share your registered email id for further assistance.           01:10 PM, 08th Sep                     hello                    Can you give me a phone number in kuwait that i can call ??           01:10 PM, 08th Sep                     hello                    [email-masked]           01:10 PM, 08th Sep                     hello                    I talked to someone here yesterday with no help whatsoever           01:11 PM, 08th Sep                     hello                    And contacted my bank , they want you to send an email saying the process didnt go through so they can return the money           01:12 PM, 08th Sep                   Abhishek                   As per the records we can see that there is no active order in your account under [email-masked] email address           01:12 PM, 08th Sep                   Abhishek                   If there is any deduction from your side so we request you to share the bank statement with us.           01:12 PM, 08th Sep                     hello                    My dear this is your msg that u sent !!!!           01:12 PM, 08th Sep                     hello                    Sorry, your payment didn’t go through. Please try again at https://centrepoint.app.link/e/QOOhdFdzA9. Please contact your bank if any amount has been debited.           01:12 PM, 08th Sep                     hello                    You want me to take a screen capture of the money deducted ??           01:13 PM, 08th Sep                   Abhishek                   Okay no issue, I we request you to share the bank statement.           01:13 PM, 08th Sep                   Abhishek                   Sorry I did not receive any response from you.
I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           01:15 PM, 08th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1465856