Subject: Ticket Assigned - Conversation with shakir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 04:19:11 +0000

Hi Apoorv Joshi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shakir shakir                    Bot:  Hi again! Bot:  Please enter your name Customer:  shakir Bot:  Hi Shakir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:23 PM, 07th Sep                   Abhishek                   Hi, Thank you for contacting us. My name is Abhishek. How may I help you?           01:24 PM, 07th Sep                     shakir                    Hi. I have not received my refund yet           01:25 PM, 07th Sep                     shakir                    It’s been 15 days           01:25 PM, 07th Sep                   Abhishek                   Could you please share your order id so that I can assist you further.            01:26 PM, 07th Sep                     shakir                    My order number is 6216136564           01:27 PM, 07th Sep                   Abhishek                   I would request you to please stay on-hold while I investigate and retrieve the information.           01:27 PM, 07th Sep                   Abhishek                   Have your complete order been returned or did you return something.           01:29 PM, 07th Sep                     shakir                    Hello           01:31 PM, 07th Sep                     shakir                    ??           01:31 PM, 07th Sep                     shakir                    Are you there??           01:32 PM, 07th Sep                   Abhishek                   Has your complete order been returned or did you return something??           01:34 PM, 07th Sep                     shakir                    Complete order has been returned           01:34 PM, 07th Sep                     shakir                             01:37 PM, 07th Sep                     shakir                    This is my order details           01:37 PM, 07th Sep                   Abhishek                   As i can check the order has not been still returned.           01:38 PM, 07th Sep                   Abhishek                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:38 PM, 07th Sep                     shakir                             01:38 PM, 07th Sep                     shakir                    This  is my invoice screen shot           01:38 PM, 07th Sep                   Abhishek                   Once I get to hear back from them I would update you regarding the refund details.           01:38 PM, 07th Sep                     shakir                    Okay           01:39 PM, 07th Sep                   Abhishek                   Please let me know if there is anything else you need assistance with.           01:39 PM, 07th Sep                     shakir                    No I just wanted my refund           01:39 PM, 07th Sep                   Abhishek                   Thank you for getting in touch with us. It was a pleasure to assist you. 
Have a good day!           01:40 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1462593