Subject: Re: Quality Auditing
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, deeksha <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Sep 2020 05:39:11 -0700 (MST)

pfa 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "deeksha" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, September 17, 2020 7:21:56 PM 
Subject: RE: Quality Auditing 

Hi Seeta, 

Please find the attached audit sheet with social media addition. 

We can have our weekly calibration after two days of receiving quality report from your end. 

We will inform your prior calibration about date and time. 

Just to recall, below are the points which we had discussed in meeting 

    * 2 audits per day will be done for all present agents across emails, chats and SM. 
    * From those 2 audits one will be random and other will be of DSAT customer. 
    * LSM will also share the verbal and documented feedback with the agent in case of fatal scoring. 

Regards 

Imran 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, September 17, 2020 5:39 PM 
To: Mohd Imran <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Saurabh <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; deeksha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Quality Auditing 

External email sender, please take precaution. 

Hi Team, 

As per our discussion, we will start auditing the Emails/Chats/Social media cases again from Monday (21st Sept). 

From Sept 21st - 27th audits, we will be sharing with your team on every Monday. 

Fauzan and Shakeeb will be taking care of Arabic Audits. 

Me and Apoorv will be doing English Audits. 

@Imran, I have attached the audit sheet so please add the social media column. 

Also, let us know on which date and time we are gonna have the weekly calibration. 

Thanks & Regards, 
Seeta Kunwar 
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