Subject: RE: Refund has been imitated but the customer did not receive
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Mon, 28 Sep 2020 11:51:19 +0000

HI,

Please refer our attached email already sent to you and update us on it.

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Seeta Seeta <[email-masked]>
Sent: Monday, September 28, 2020 2:16 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund has been imitated but the customer did not receive

External email sender, please take precaution.
Hi Rashid,

Still, waiting for your update on the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 4:58:37 PM
Subject: Re: Refund has been imitated but the customer did not receive

Hi Rashid,

still, waiting for your revert.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 13, 2020 2:02:00 PM
Subject: Re: Refund has been imitated but the customer did not receive

Hi Rashid,

PFA and advise as the customer is claiming that he did not receive the refund against the order 8377012491, however it seems that it was initiated on 22nd of June.

Please check and advise.

Regards
Shakeeb

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 8, 2020 6:06:21 PM
Subject: Refund has been imitated but the customer did not receive

Hi Team

Problem Statement: Refund has been imitated but the customer did not receive

Order Date: Apr 10, 2020
Order ID: 8377012491
Order Status: NOT_DELIVERED
Display Order Status: Returned
Payment Transactions: SUCCESSFUL
Total Price: KWD61.64
Identifier: KNET

Assistance Required: Need to  check and refund

Issue Description: The order is NDR on 04/06/2020 but the refund has not been initiated successfully on 30/06/2020 but the customer is complaining that he did not receive the refund and he sent for us bank details PDF file is attached so we request that you please check the order and do the needful.

Regards
Hafizullah

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Added as CC - [#1382902] proof of refund 8377012491
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Centrepoint <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>, Anju John <[email-masked]>
Date: Sat, 15 Aug 2020 14:23:02 +0000

Hi,

Refund not getting captured in customer card.

Kindly co-ordinate with customer if he can collect refund amount from nearby stores so we can arrange the refund accordingly in 3 working days.

Original Transaction ID202010120194466

IP Address37.231.135.11Batch ID

Transaction Date/TimeSat Aug 15 17:21:37 AST 2020Post Date0815

Transaction ID202022800648743Action CodeCredit

Merchant ID2683Terminal ID268301

Payment InstrumentDebit CardBrand IDBoubyan Bank

Card Number470350******2962Card ExpirationJul , 2021

Transaction Amount61.640Currency Code414

Merchant Track ID158654027100045176Result CodeNOT CAPTURED

Host Response05Authorization Code520833

AVS ResponseCVD2 Validation Repsonse

Reference ID022898001026STAN ID485855

Cardholder Address

ECI7Cardholder Zip Code

User Field 1User Field 2

User Field 3User Field 4

User Field 5

UCAFHost Tran ID

From: Centrepoint
Sent: Thursday, August 13, 2020 12:20 PM
To: [email-masked]; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Subject: Added as CC - [#1382902] proof of refund 8377012491

External email sender, please take precaution.

Lessin.kumar submitted a new ticket to HelpCPAE and requested that we copy you

Ticket Description:

 dear team

proof of refund 8377012491

1382902:1125156